Can You Tell Me When New products or Special Promotions Are Announced?
Yes. Simply subscribe to our newsletter (bottom of the website) and you will be eligible to receive e-mail updates on new products, sales, events and other special announcements.
Do I Need To Register Before Placing An Order?
You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases.
How do I Register?
Click here to register.
Why should I Become a Registered User?
You will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise.
You can browse, shop and, if necessary, complete your order at a later time. We’ll keep track of the items you’ve already put in your shopping bag so that when you come back later, you will not have to re-select the items again. Note that placing items to your shopping bag for purchase at a later time does not guarantee item availability.
How do I reset my password?
Click here to reset your password.
How do I change my account information?
As soon as you log on to your account with your email address and password, it will direct you to your account overview to update/edit your account information.
What kinds of payment methods do you accept?
We accept all major forms of payment as we are on Shopify's trusted system, you can see a list at the bottom right of our website.
Is my privacy and personal information secure on your site?
Shopping on our site is safe and secure. Please click here to view the full details on how we protect your privacy and personal information.
Is ordering over the internet secure on your website?
Yes, we are on Shopify's trusted and proven platform for e-commerce. Shopify is one of the leading ecommerce platforms online.
When will my credit card be charged?
Your credit card will be charged once your order is processed to ship.
Please note that once credit card authorization is received, depending on your bank, the funds may be reserved up to 30 days. Please check your bank’s policy. If you are paying with a debit card, please verify with your bank if there are limitations on daily withdrawal amounts on your card. Sweven Print Design reserves the right to request additional identification. If necessary, we will contact you by e-mail or telephone.
What if my credit card is denied?
You will receive an error message immediately if there is a problem with processing your credit card. You’ll have the opportunity to enter a new card number if this happens.
Do you restock items that are sold out?
This will depend on the item, please send us an email to inquire on a specific style and mention the style name with description.
Can I modify or cancel my order?
Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.
How do I know which size to choose?
There is a sizing chart included in each dress product page. You can also Click here to check out our measurement guide to ensure you get the correct size.
General Shipping Info
Orders are packed and shipped Monday – Friday only. Most orders are shipped within 2 business days from the order date. Orders placed on weekends and select holidays are processed on the next business day.
If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed an additional 2 business days. Orders with out of stock item(s), may take an additional 5 business days to process and ship.